Legal
Disclaimer
This page sets out the limits of what UBT Pay is responsible for when you pay a utility bill through the platform.
1. Payment facilitation only
UBT Pay transmits payment instructions to billers and their aggregators. We are not the supplier of electricity, water, gas, broadband, telecom or any other utility service, and we do not control tariffs, bill computation, late fees, reconnection or disconnection.
2. Bill and biller information
Bill amounts, due dates and customer names are fetched from the biller's systems and shown as received. We are not responsible for inaccuracies originating at the biller. Always verify the consumer number before confirming a payment.
3. Third-party outages
Payments depend on banking, gateway and biller infrastructure. We are not liable for delays, penalties or service interruption caused by outages outside our control, or by payments initiated close to a due date.
4. Offers and rewards
Cashback, coupons, check-in points, spin rewards and referral credits are promotional, subject to published caps and can be modified or withdrawn at any time without notice.
5. External links
Links to biller or partner websites are provided for convenience. We do not endorse and are not responsible for content or practices on those sites.
6. No financial advice
Nothing on this site constitutes financial, tax or legal advice. Content is provided for general information about our bill payment services.