Email support
support@ubtpay.inBest for refunds, disputes and KYC queries.
Contact us
Talk to UBT Pay customer support
Payment stuck, cashback missing or KYC pending? Reach the UBT Pay support desk by email, phone or WhatsApp — or raise an in-app ticket and track it end to end.
Phone support
+91 00000 00000Monday to Saturday, 9:30 AM to 7:00 PM IST.
+91 00000 00000
Quick status checks on an existing ticket.
Registered office
Address available on request.
Grievance redressal
Every complaint receives a ticket number. Level 1 is the support desk, reachable at the email above. If your complaint is not resolved within 7 working days, escalate to the grievance officer by writing to the same address with "Grievance escalation" and your ticket number in the subject line. We respond to escalations within 15 working days as required under Indian consumer protection norms.
Average first response: under 24 working hours.
Support FAQs
How do I report a failed bill payment?
Raise a support ticket from the app with the transaction reference, or email our support desk. Failed payments are auto-reversed to the wallet, usually within 24 hours.
How long does customer support take to reply?
Tickets are acknowledged within 24 working hours and payment disputes are resolved within 5 to 7 working days.
Who do I escalate an unresolved complaint to?
If your ticket is unresolved beyond 7 working days, write to the grievance officer using the support email with your ticket number in the subject line.